When you use Almudeer services, either via the website or the App, you are trusting us with some of your information. We understand this is a big responsibility on our shoulders and we are always working hard to keep your information safe and secure and give you control over your data. We are already ISO 27001 certified, independently certified for protecting the privacy of Personally Identifiable Information (PII) under GDPR readiness, and working on a few other major data privacy certifications.
This Privacy Policy section is meant to help you understand what information Almudeer collects, why we collect such information and how you have full control to update, manage or delete your information.
- Introduction
- Information Almudeer Collects
- How the Information is collected
- Why information is collected
- User Privacy controls
- Sharing Your Information and Disclosures
- Your Information Security
- Your Information Retention and Deletion
- Role and details of Data Protection Officer
Introduction:
Al Mudeer is a comprehensive security and community management platform helping millions of users to make their life safe, secure and convenient. Our various services include:
Accounts & Payments Management: Almudeer features an end-to-end accounting module to simplify the management of finances for Resident Welfare Associations. Residents can also pay their maintenance bills via the app.
Visitor Management: Almudeer technology enhances security by ensuring that only approved visitors are given entry to the premises.
Security Alert: In case of an emergency, residents can alert their security personnel at the click of a button on the app.
Child Security: Resident parents can require their security guards to check whether their children have permission to exit the premises (This feature doesn’t require any details of children to be collected)
Daily Help Management: All residents receive notifications on the entry of their daily help (maids, cooks, nannies), and can also check their monthly attendance. Residents can also pay their daily help’s salary via the app or record a cash payment.
Amenities Booking: The Management Committee can use this feature to ensure that the clubhouse area is restricted to residents and their guests, understand usage trends, and even implement a booking feature for certain facilities.
Helpdesk and Communication: Residents can also have their complaints resolved by raising an issue to the concerned person via their app.
Almudeer seamlessly connects the community – the residents, RWA, facility management, security personnel, daily help and visitors – through the app, with a view to improving the security and convenience of the premises.
Apart from using our services, all users can use our Web and App in a variety of ways to manage their data privacy.
Information Almudeer Collects
We would like you to understand that the information collected via the Almudeer app or website is to help us provide you with superlative service.
The information Almudeer collects, and how that information is used, depends on how you use our services and how you manage your privacy controls. For e.g. for standard Almudeer services, only your flat details along with your name and number will be needed. However, if your Tower chooses to use advanced features like Accounts and payments, additional information may be needed to render services. All the personally identifiable information is treated as sensitive information by us and you will have full control over this data.
Information collected on the Almudeer app and website:
Residents: Name, Email address, Mobile number, your apartment/villa number, vehicle number (if any) and any other data you may have chosen to provide on Almudeer
Guests: Name and resident flat to be visited. No other guest information is required on Almudeer App for entry at the gate.
Service Providers to Society/Individual Homes: The name, phone number, resident flat to be visited (if any), vehicle number (if any), entry/exit time, visit purpose and photograph. For security reasons, some personally identifiable information of service providers including delivery executives is taken at the gate as per appropriate local laws. Almudeer processes the information as per service requirements.
Additional information: IP address, Webpages visited (Pages of Almudeer.com visited by the user; a standard practise to optimize the user experience and curate content of a website), browser, device and operating system information, mobile network information, the date, time, and referrer URL of your request (the website from which the user was redirected to Almudeer.com; a standard practise to track and compensate the originator of traffic to Almudeer website, such as when a visitor clicks on a Google ad for Almudeer.)
Information Collected from Other Sources / Third Parties:
We collect standard website access information (type of browser etc) using cookies and other similar technologies on all our websites (Almudeer. ae). We do this to measure, improve and personalize our services for you and we do not share this information with any third party organizations for commercial purposes.
We don’t sell or trade user information in any form to anyone. The information is used solely for the purpose of enabling services and making your experience better on Almudeer platforms. On a case, to case basis, we give you great value add from third-party partners where information will be shared after your explicit consent.
How The Information is Collected:
Almudeer provides its services through our website and mobile app (will be collectively referred to as “Platforms”). User information is collected via our platforms either directly or indirectly to give a great product and service experience.
Direct Information: All personally identifiable information as mentioned in the “Information Almudeer Collects” segment is explicitly collected on the platform where users fill in their details and give necessary consent to be contacted or their information to be used by Almudeer for serving them better via the platforms.
Indirect Information: Information like Ip address, device data, browsing data and other information as detailed in “Information Almudeer Collects” is collected while the user is interacting with our platform. The same is collected to make the user experience on our platforms better
Why The Information is Collected
We use information collected from users to provide our services. The data is collected on Almudeer website as per discretion and inputs given by users. On the mobile app, information is collected as per our agreement with RWA of societies who act as an extended service providers to all residents within the society.
Following are the key services that will require information collected
Account set up and administration
Personalization of content, business information or user information Periodically communicate with you (like new feature/benefits introduction, feature usage guidance etc)
Data recording and analysis on platforms usage to improve future services (All analysis are done only at an aggregate level and Almudeer never accesses or analyse data at the user level) Legal obligations and meeting internal audit requirements (Non-guest visitor information) Protect Our Users, Almudeer: Information is used to improve the safety and reliability of services across platforms. This includes detecting, preventing and responding to security risks, fraud or any technical issues which can harm our users or Almudeer
Managing, reviewing, and updating your information: When you’re signed in, you can always review and update information by visiting the services you use. For example, you can change your contact details such as your name, email and phone number.
The choice to Opt-out: We provide all users with options to opt-out from receiving non-essential (promotional, marketing-related etc.) communications from us. This can be done directly on our platforms or by providing us with necessary information at support@Almudeer.ae
Unsubscribing, removing and deleting your information: If you choose to unsubscribe from our platforms or delete any of all of your information, you can delete your apartment and then uninstall the app. In addition to this, you may also send an email to support@Almudeer.ae for specific information about your account or deletion of your account history. However, we may still retain some information and records of transactions for a specific period as required by any law, or policy as applicable.
Sharing Your Information and Disclosures
We do not share your personal information with companies, organizations, or individuals outside of Almudeer or anyone within Almudeer.
There may be a few exceptions:
When user reaches out to Almudeer customer care for specific query/issues and customer care personnel has to access your information for resolution of your query Explicit user consent will be taken by Almudeer in case we partner with companies, organizations, or individuals outside of Almudeer to provide services or offerings to users. The use of such services may require you to share your name, email, phone number, flat details or other information with these partners. In such cases, Almudeer will only share your information and offer you the service with your explicit opt-in
For Legal Reasons: We may need to share or disclose some of your information outside Almudeer if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary in the following events:
Meet any law, regulation or legal process as an applicable or enforceable request from the government.
To enforce applicable terms of service, including investigation of potential violations, fraud, security or technical issues/breaches.
Information as necessary with your respective societies’ as per terms of the agreement. Protect against harm to the rights, property or safety of our users, Almudeer, or the public as required or permitted by Law.
Consent: In some cases, we may process some of your information based on the consent you expressly grant to us at the time we collected such data. In case we need to process any of your information we will be clearly indicating to you at the point and time of collection.
We have enabled societies to collect explicit consent from service providers while capturing their data. During the onboard process of any service provider, they will be getting an SMS with a phone number on which they can give a missed call to give consent for their data capture.
You have the right to withdraw your consent at any given point of time either via platform or by writing to us at support@Almudeer.ae We do not share your information with companies, organizations or individuals. However, if any case in future arises where some data needs to be shared, we will keep you informed and take your consent as applicable.
Your information will be shared with another business entity should we(or part of our business/assets) plan to merge with, or be acquired by another business entity or in cases of organization restructuring or amalgamation. In case of such a transaction or re-organization, the new business entity will follow this Privacy Policy. All the affected users will be notified before personal information is transferred or becomes subject to different entities’ privacy policy.
Your Information Security
We build security into each and every system and service to protect your information.
All Almudeer platforms and processes are built with strong security features that continuously protect your information. We have multiple real-time checks and tests running to help us detect and automatically block security threats from ever reaching you. In case of any detection of threat or risk that we deem you should be aware of; we will notify you and guide you through steps to keep your privacy protected.
We are constantly striving to protect your data from unauthorized access, disclosure, modifications, or destruction of any information we hold, including:
All information going in and out of the app is 256-bit HTTPS encrypted. TLS encryption is used throughout the application for data in motion and data is also encrypted at rest. All information is stored in servers with best in class firewalls and needs multiple authentications for any access and no unauthorized person will have access to the same. We constantly review our information collection, storage and processing practices, including physical security measures, to prevent unauthorized access to our systems. We restrict access to personal information to employees and external contractors who may need the information in order to process some services. Any internal employee with this access is subject to strict contractual confidentiality obligations and strict actions (up to termination or criminal action) will be taken if they fail to meet these obligations. The Almudeer app is ISO 27001 certified and audited on a regular basis. Almudeer application and data servers do not use public accessible addresses or IP. The access is further secured through a VPN tunnel with 2FA (two-factor authentication). All traffic is routed through a WAF (Web Application Firewall) and is checked strictly for malicious traffic. However, we would like you to understand and accept that data transmission over the internet may be liable to risk and we would assume no liability for any disclosure of information due to errors in transmission issues or unauthorized third-party access to our platforms or databases.
Your Information Retention and Deletion
The information collected on our platforms is retained for different periods of time depending on what the information is and how it is used and how you configure your settings.
Users can request to export a copy of their information or delete it from your Almudeer account at any given point of time (some information deletion may be subject to RWA approval, Almudeer will facilitate the approval process):
All the visitors’ information is retained for a specific period of time (period beyond which the data is deemed not to be reasonably necessary for the operation or by law) and this interval will be as per the discretion of the societies. Almudeer will delete all visitors’ information from its systems after 180 days by default. The Almudeer will have the option to reset this to 60 days, 120 days or 180 days, but no longer. Once deleted, even Almudeer will not be able to retrieve past data.
Residents may request at any time that their data on Almudeer systems be erased. This is referred to as the Right to be Forgotten and can be triggered from the Almudeer app or by writing to support@Almudeer.ae
Role and details of Data Protection Officer (DPO)
Almudeer has employed a dedicated data protection and grievance officer who will be responsible for overseeing the company’s data protection strategy and its implementation to ensure compliance with various privacy law requirements.
Our DPO is responsible for the following:
Constantly educating the company and employees on important Data Privacy compliances Training all staff involved in the data processing Conduct regular audits to ensure compliance and address any gap or issues proactively Monitoring implementation and effectiveness of data protection efforts within the company Maintaining comprehensive records of all data processing activities, including purposes and necessity of all processing activities, which must be produced on request. Interfacing with data subjects to address how their information is being used, their right to have their personal data amended or erased and what measures Almudeer has put in place to protect your personal information. If you have queries regarding your data and privacy, please refer to the FAQs listed here In case of any issue or grievance related to your data privacy, please contact our DPO at support@Almudeer.ae
Contact
Almudeer (Almudeer Information Technology),
G-02 Beach Tower-1 Al khan st. Sharjah,
Corporate Enquiries: +971-65302080
